Our policy is to offer product warranties and to perform services only on products purchased directly from ETOE or from an authorized ETOE seller and only accompanied by proof of purchase. If you purchase an ETOE product from an unauthorized reseller this ETOE warranty will not be valid.


30-day money-back guarantee

For 30 days after the date of purchase, return your undamaged product and receive a fully refund for ANY reason.

12-month warranty (for quality-related issues)

We believe in the quality of our products but we care about the experience of our customers more.

For 12 months after the date of purchase, if any of the product you've purchased from ETOE fail to function as promised, please contact us via support@etoe-tech.com.

We take care of all quality-related issues with a REPLACEMENT or FULL REFUND.

Reminder: Be sure to use your product as per the instructions. You can download Quick Start Guide on the product page for simple instructions for setting up the product.

Warranty Exclusions & Limitations

Though we care about the happiness of our customers, the following cases WILL NOT be covered by our Warranty:

1. Products purchased from unauthorized resellers;

2. Purchases without valid proof of purchase;

3. Any defects or damages caused by unreasonable use, abuse, exposure to excessive heat, liquids or other external causes;

4. Lost or stolen products;

5. Products that have been refunded.

Authorized sellers

US Market: Etoe-US on www.amazon.com

JP  Market: Etoe-US on www.amazon.co.jp

DE Market: Etoe-US on www.amazon.de

UK Market: Etoe-US on www.amazon.co.uk

Conditional Extended Warranty (6 months) Amazon orders

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