Shipping Policy
Our goal is to offer our customers the best shipping options. Except pre-order products, your order will be sent out within 2 business days.
Please double check your shipping address when you place an order since the ETOE Team will not able to change the address after shipped.
Once you purchased on the ETOE's official website, our team will email you the tracking number when the package was shipped.
Don't forget to check your email, and feel free to contact service@etoeofficial.com for further questions.
Additional Shipping Information
Shipping Methods & Cost
- ETOE ships with UPS, DHL, DPD, GLS, Registered Airmail for our deliveries.
- Enjoy free shipping on all purchases from our store.
Shipping Time
The shipping process of a order is divided into two parts:
- Processing Time: 2 business days
- Shipping Time: 3-7 business days
The actual shipping times may vary due to variable destinations, inclement weather, public holidays or other force major factors. If you have not received your package based on the above estimates, please kindly contact Support Center at service@etoeofficial.com.
Sometimes it may take 1-3 days for courier to update the tracking number and shipping info on system. If the information has not appeared on the courier's website, please try again after 24 hours.
Shipping Area
Currently, we only ship to EU countries and the US,except for Cyprus, Malta, and some remote islands.
Undeliverable Packages
Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to ETOE as an undeliverable package. In the event that this occurs, please contact us at service@etoeofficial.com to make arrangements for reshipment.
About Tax
Your order total will include the cost of the product, any applicable sales tax, and shipping fees if applicable. The final amount will be displayed on the checkout page.
In rare instances, your government may levy customs fees on orders, for which you are responsible. We apologize for any inconvenience, but we have no control over customs authorities. Please contact your local customs office for more information on fees, duties, and taxes.