ETOE E2 Pro Troubleshooting

1. Go to Settings>Device Preferences;
2. Select "Sound"
3. Turn off "System sounds"

The projector has two systems. When you are in the projector system, you are controlling the volume of the projector system, so as in the Android system. When you think the sound is lower than before, please switch to the other system to check the volume.

Please ensure that you have adjusted the sound on your device and two systems of the projector(projector system & Android TV system).

The ventilation of the projector might be blocked. Move the stuff away and turns off the projector for half an hour to cool it down. Make sure that nothing is blocking the ventilation when you turn on the projector again.

The screen shows no signal. You might choose HDMI or USB accidentally

• Go to the projector system again with the switch button on the remote control.
• Or press the home page button to switch the signal source.

There are a few reasons for the issue: 1. Connecting with a defective HDMI cable or other cables while watching videos may lead to signal interruptions. 2. The power cable may become loose when the projector is moved around, causing screen flickering. It's important to choose a flat and stable surface to place the projector. 3. When selecting products that use WiFi for connectivity, ensure a stable network signal environment.

• Solutions: 1. We recommend replacing the HDMI cable with a new one and reconnecting it. 2. It is advised to place the product on a flat surface and avoid suspending the power adapter in mid-air during use. 3. Restarting the router.

There are a few reasons for the issue:1. The electric focus is operated by a remote control. If the IR sensor is not aligned when using the remote control, or the battery of the remote control may be exhausted and need to be replaced, the remote control will not be able to control the projector. 2. Focal length range: Incorrect projection distance - The distance between the projector and the projection screen can also affect the focus of the picture. If the distance between the projector and the screen is too far or too close, the picture will be blurry. 3. There is dust or stains on the surface of the projector lens.

• Solutions: 1. Reinstall the remote control battery and aim it at the projector's IR sensor. 2. You can adjust the projection distance according to the optimal projection distance table given in the projector's instruction manual. 3. You can use a soft cloth to gently wipe the lens.

• Ensure that the batteries in your remote are correctly placed and of power.
• Check if the remote's indicator turns red/blue when you press the button.
• Feel free to contact us if the remote still needs to be fixed.

Situation 1: Power Button and Source Button Not Working. The remote control's battery is low, or the projector's infrared receiver is obstructed. Please follow the steps below to resolve the issue:

• Point the remote control at the front or back of the projector, or at the projected image, as the receiver is located at the back of the projector. Do not point it at the side of the projector. Ensure there are no obstacles between the infrared sensors on the remote control and the projector.
• Replace the batteries with new ones.Please check whether the indicator light on the remote control works.
• Feel free to contact us if the remote still needs to be fixed.

Situation 2: The YouTube, Netflix, Prime Video, Disney+, and Google Assistance Buttons are Not Working, While Other Buttons Work Normally. Your remote control is not paired. Please follow the steps below to pair it:

• Go to the Android TV home page.
• Navigate to Settings > Remote & Accessories > Add Accessories.
• When the accessory search page appears, press and hold the projector button and the back button on the remote control for 10 seconds to pair it.
• Feel free to contact us if the remote still needs to be fixed.

First, please confirm if the remote control is paired in Bluetooth mode and whether the network is connected. If both are connected, please try the following steps:

1. Update the App " Android tv Remote Service" in Google Play;
2. Then please set it: enter the Android TV system>> Settings>>App>> Select the " Android tv Remote service" App >> Select "Open" to turn on the function.

This situation may occur if the CEC function is disabled or if there is a poor connection with the TV box. Please try the following steps:

1. Plug in the Keyboard to the USB port, and use it to control the projector. (Click the "up, down, left, right" key to navigate on the menu, and press the "enter" key to click the "Home" key to go back to the Homepage of the projector.)
2. Enter the Android TV homepage>>Settings>>TV Setting>>HDMI CEC>>turn on the CEC switch, and the remote control can control the projector normally

Audio latency is the time it takes for audio move from your projector to your Bluetooth speaker. And Bluetooth connection spend a lot more time in the "processing" stage than a traditional wired connection. Plus, Bluetooth connection will be interfered by another signal source such as WiFi. There are some solutions below that you could decrease the latency:

1. Disconnect other devices from your soundbar. As other devices might try to connect with it and influence the connection to the projector.
2. Turn off other wireless connections close to the projector and Bluetooth signal.
3. Keep your distance from other Bluetooth devices to avoid interference.
4. Change the position or location of your device. It may need to be closer to the video.
5. Feel free to contact us contact us if the problem still exist.