Warranty Information

Warranty Policy

30-day money-back garantee for any reason

For 30 days after the date of purchase, return your undamaged product and receive a fully refund for ANY reason.


12-month warranty (for quality-related issues

We believe in the quality of our products but we care about the experience of our customers more.


For 12 months after the date of purchase,

if any of the product you've purchased from Etoe-US fail to function as promised, please contact us through the "Ask a question" button on the right yellow button.


We take care of all quality-related issues with a REPLACEMENT or FULL REFUND.

Reminder: Be sure to use your product as instructions. You can download quick start on the product page for simple instructions of setting up the product.


Free Customer Support

If you are not sure how to use your product properly? Contact our friendly customer servcie team for quick solutions.


Warranty Exclusions & Limitations

Though we care about the happiness of our customers, the following cases WILL NOT be covered by our Warranty:

1. Products purchased from unauthorized resellers;

2.Purchases without valid proof of purchase;

3.Any defects or damages caused by unreasonable use, abuse, exposure to excessive heat, liquids or other external causes;

4.Lost or stolen products;

5.Product that has been refunded.


Authorized sellers:

US Market: Etoe-US on amazon.com

JP  Market: Etoe-US on amazon.co.jp

DE Market: Etoe-US on amazon.de

UK Market: Etoe-US on amazon.co.uk