Warranty Information

At etoeofficial, we prioritize customer satisfaction and strive to provide high-quality products. As part of our commitment to excellence, all products purchased from our authorized stores come with a comprehensive 24-month warranty period.

1. 14-Day Money-Back Guarantee

For 14 days after the date of purchase, return your undamaged product and receive a full refund for ANY reason.

2. 24-Month Warranty for Quality-Related Issues

We believe in the quality of our products, but we care about your experience more. For 24 months after the date of purchase, we take care of all quality-related issues arising from faulty materials or workmanship.

  • Replacement or Refund: We offer a REPLACEMENT or FULL REFUND for manufacturing defects.
  • Depreciation Fee Note: Please note that for replacement requests made after one month of use, a reasonable depreciation fee may be charged depending on the product's condition and usage duration.
  • How to Claim: If your product fails to function as promised, please contact our dedicated support team directly at: Customer Service: service@etoeofficial.com

3. Warranty Exclusions & Limitations

To ensure fairness, the following cases WILL NOT be covered by our warranty:

  • Self-Repair & Alterations: Any damage caused by the owner when attempting to fix or modify the product.
  • Misuse & Neglect: Defects caused by unreasonable use, abuse, exposure to excessive heat, liquids, or failure to follow instructions.
  • Natural Depreciation: Normal wear and tear that occurs as the product ages.
  • Unauthorized Sources: Products purchased from unauthorized resellers or without valid proof of purchase.
  • Others: Lost or stolen products, or products that have already been fully refunded.

4. Free Customer Support

If you are unsure how to use your product properly, don't hesitate to reach out. Contact our friendly customer service team at service@etoeofficial.com for quick solutions.

Authorized Sellers

To ensure your warranty is valid, please only purchase from our official storefronts:

  • US Market: Etoe-US on amazon.com
  • JP Market: Etoe-US on amazon.co.jp
  • DE Market: Etoe-US on amazon.de
  • UK Market: Etoe-US on amazon.co.uk